Terms and Conditions

1. Food Allergies

1.1 You acknowledge and agree that if you have a specific food allergy or intolerance, you will contact the Venue to check that the food is suitable for you, before placing an Order.

 

2. ORDERS 

2.1. Placing your Order: Once you have selected the Products you wish to order from the menu of your chosen Venue and provided the other required information, you will be given the opportunity to submit your Order by clicking or selecting the "proceed", "place my order" or similar button. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so you will be entering into a contract with the Venue and errors cannot be corrected (subject to paragraph 2.3. below). 

 2.2. Paying for your Order: In order to pay for your Order, you will need to provide payment card details. You must have appropriate authority to use the payment card which you use for payment. Payment processing services are provided by a third party. The details you provide to us are passed directly to the payment service provider and will be subject to its terms of use and privacy policy. By inputting payment card details, you are consenting to use of the payment card details by the payment services provider for the purpose of paying for your Order. If you have any questions relating to these services, please contact the relevant payment service provider. Please note where any payment you make is not authorised, your Order will not be processed. 

 2.3 Amending or cancelling your Order: Once you have submitted your Order and your payment has been authorised, you will not be entitled to change or cancel your Order, nor will you be entitled to a refund. If you wish to change or cancel your Order, you may contact us and we will attempt to accommodate the requested change or cancellation. However, there is no guarantee that we will be able to do so if the Order is already in process of fulfillment. 

 2.4. Processing your Order and Venue rejections: On receipt of your Order, we will send it to the relevant Venue and will notify you by email that your Order has been received and is being processed. Please note that any confirmation page that you may see on the Website and any Order confirmation e-mail that you may receive each confirm that you have a contract for the sale of Products with a Venue but does not necessarily mean that your Order will be fulfilled by the Venue. We encourage all our Venues to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if a Venue rejects your Order. However, Venues have the ability to reject Orders at any time because they are too busy, due to weather conditions or for any other reason. In doing so, Venues will be in breach of their agreement with you and any payment made in respect of the order will be returned to you. 

2.5. Delivery of your Order: Estimated times for deliveries and collections are provided by the Venues and are only estimates. Neither we nor the Venues guarantee that Orders will be delivered or will be available for collection within the estimated times.

2.6 There is a limit of a maximum of 2 boxes of scraps allowed per order.